Terms of Service

Last Updated: August 7, 2025

1. Acceptance of Terms

By accessing or using the Appliance Repair Panorama City CA website (www.appliancerepairpanoramacityca.us) or engaging our appliance repair services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, customers and anyone who accesses or uses our website or services within the Panorama City, California service area and the greater San Fernando Valley.

2. Description of Services

Appliance Repair Panorama City CA provides in-home appliance diagnostics and repair services for residential and commercial properties. Our services include, but are not limited to:

• Refrigerator, freezer and ice maker repair and diagnostics
• Washing machine and dryer repair for both gas and electric units
• Dishwasher repair, maintenance and component replacement
• Oven, stove, range and cooktop repair (gas and electric)
• Wine cooler diagnostics and repair
• Preventive maintenance programs for all major household appliances
• Emergency and same-day repair scheduling (subject to availability)

Service availability, scheduling and pricing may vary based on technician availability, geographic location within our service area, appliance type and the specific nature of the repair.

3. Service Scheduling & Appointments

Appointments are scheduled based on technician availability within your area of the San Fernando Valley. While we strive to accommodate same-day and next-day requests, appointment times are not guaranteed until confirmed by our scheduling team.

We provide arrival windows rather than exact appointment times. Our dispatchers will notify you when a technician is en route to your location. If a technician is delayed due to a prior service call, weather or other circumstances, we will contact you to reschedule or adjust the arrival window.

4. Estimates, Pricing & Payment

All repair estimates are provided after on-site diagnosis of the appliance. Estimates include the cost of parts, labor and any applicable fees. You must approve the estimate in writing (or verbally, as confirmed by the technician) before repair work begins.

• Estimates are valid for a limited time and may be subject to change if additional issues are discovered during the repair process
• If additional work is needed beyond the original estimate, your technician will inform you and obtain approval before proceeding
• A diagnostic or service call fee may apply and is communicated at the time of scheduling
• We accept cash, credit cards, debit cards and checks as forms of payment
• Payment is due upon completion of the repair unless other arrangements are made in advance

5. Parts & Warranty

We use manufacturer-approved replacement parts whenever available. In some cases, aftermarket parts of equivalent quality may be used — this will be communicated to you as part of the estimate.

Warranty terms for parts and labor are provided at the time of repair and documented on your service receipt. Warranty coverage typically includes:

• Manufacturer warranty on replacement parts (duration varies by manufacturer)
• Workmanship warranty on labor performed by our technicians
• Warranty claims must be reported within the warranty period by contacting our office

Warranties do not cover damage caused by misuse, abuse, neglect, power surges, unauthorized modifications or normal wear and tear.

6. Cancellation & Rescheduling

You may cancel or reschedule a service appointment by contacting us by phone at (818) 721-0152 as far in advance as possible. We understand that unexpected situations arise and will do our best to accommodate schedule changes.

If a technician has already been dispatched to your location and you cancel after their arrival, a trip charge or service call fee may apply.

7. Customer Responsibilities

To ensure a smooth and efficient service experience, customers are responsible for:

• Providing accurate information about the appliance, including brand, model, symptoms and any relevant history
• Ensuring safe and clear access to the appliance that needs repair
• Securing pets and ensuring a safe working environment for the technician
• Having an authorized adult (18 years or older) present during the service call
• Disconnecting the appliance from water or gas supply if instructed to do so before the technician's arrival

8. Limitation of Liability

To the maximum extent permitted by California law, Appliance Repair Panorama City CA shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from or related to the use of our website or services. Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific repair in question.

We are not liable for pre-existing damage to appliances, damage caused by power surges, plumbing failures, electrical issues in the home or conditions beyond our control.

9. Intellectual Property

All content on this website — including text, graphics, logos, images, service descriptions, page layouts and software — is the property of Appliance Repair Panorama City CA and is protected by United States copyright and intellectual property laws. You may not reproduce, distribute, modify or create derivative works from any content on this website without our express written consent.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. Any disputes arising from these terms or our services shall be resolved in the courts of Los Angeles County, California.

11. Changes to These Terms

Appliance Repair Panorama City CA reserves the right to modify these Terms of Service at any time. Changes become effective immediately upon posting to this page. Your continued use of the website or services after any modifications constitutes acceptance of the updated terms. We encourage you to review these Terms periodically.