Privacy Policy

Last Updated: August 7, 2025

1. Information We Collect

Appliance Repair Panorama City CA collects information in several ways when you interact with our website or use our services:

Personal Information You Provide

When you contact us by phone, email or through our website contact form, we may collect:

• Full name
• Phone number
• Email address
• Home or service address in the Panorama City and San Fernando Valley area
• Appliance details (brand, model, symptoms, service history)
• Payment information (processed securely; we do not store full credit card numbers)
• Any additional information you voluntarily provide during service calls or communications

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on each page
• Referring website or search engine
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule, perform and follow up on appliance repair services at your Panorama City or San Fernando Valley location
• Communication: To respond to your inquiries, confirm appointments, provide estimates and send service updates
• Customer Records: To maintain accurate service records, warranty documentation and customer history for your benefit
• Website Improvement: To analyze usage patterns and improve our website content, functionality and user experience
• Legal Compliance: To comply with applicable federal, state and local laws, including California consumer protection regulations
• Business Operations: To manage our business, including quality assurance, training and internal reporting

3. Information Sharing & Disclosure

Appliance Repair Panorama City CA does not sell, rent or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Partners: With parts suppliers or specialized technicians when necessary to complete your repair
• Payment Processors: With secure, PCI-compliant payment processing services to handle transactions
• Legal Requirements: When required by law, subpoena, court order or government regulation
• Business Protection: To protect the rights, property or safety of Appliance Repair Panorama City CA, our customers or the public
• Analytics Providers: With analytics services (such as Google Analytics) that help us understand website usage — these services collect data in aggregate and do not identify individual visitors

4. Data Security

We implement reasonable administrative, technical and physical security measures to protect your personal information from unauthorized access, disclosure, alteration and destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure storage of customer records with access controls
• Regular review and update of our security practices
• Employee training on data handling and privacy procedures

While we take reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These may include:

• Essential Cookies: Required for basic website functionality (session management, security)
• Analytics Cookies: Used to understand how visitors interact with our website (page views, traffic sources, popular content)
• Performance Cookies: Help us monitor website performance and loading times

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain website features.

6. Third-Party Services

Our website may contain links to third-party websites, embed third-party content (such as Google Maps) or use third-party services (such as analytics platforms). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites or services.

7. Your Rights Under California Law (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights
• Right to Correct: You can request that we correct inaccurate personal information

To exercise any of these rights, contact us at (818) 721-0152 or info@appliancerepairpanoramacityca.us. We will respond to verifiable consumer requests within 45 days.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements. Service records may be retained for warranty purposes and to provide ongoing customer support. When personal information is no longer needed, we will securely dispose of it.

10. Changes to This Privacy Policy

Appliance Repair Panorama City CA reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.